Service Innovation Intervention

 

All business's offerings include a service element that can decisively influence their success. You can create a competitive advantage based on service quality as part of the customer experience.

​

Assess gaps and use storytelling and metaphors to gain a deeper understanding of the various components.

 

Outside-in thinking is then used to assess the client's journey.  LEGO® SERIOUS PLAY® is used to metaphorically represent the dimensions and create a shared, contextual understanding.

 

We analyse the key moments of truth and we interpret the

fortes and areas for improvement. 

​

Finally, we use live innovation frameworks to create a roadmap