Using the benefits of Lego®SeriousPlay ® to create hands-on models and explore elements within business models.

A comprehensive program to enhance organisational growth through bottom-up innovation. Don’t leave creativity to chance! Managing team creativity and being a good leader don’t necessarily go hand in hand. Learn to embed creativity-generating mechanisms can be into every policy and procedure: incentive systems, meeting formats, evaluations, goal structuring, office design, and so on. Understand the core competencies for eliciting these behaviours as well as divergent thinking techniques and other mechanisms to ensure the environment is ultra conducive.

Use service innovation to create competitive advantage based on service quality dimensions and CX methods. Scientific models are used to assess service quality gaps Storytelling and metaphors are used to gain deeper understanding of the various components Outside-in thinking to assess the client journey and plan implementable All businesses offerings include a service element which can decisively influence their success. We apply recognized models to enhance the this aspect of the company’s offering.  LEGO® SERIOUS PLAY® is used to metaphorically represent the dimensions, create a shared, contextual understanding. Using a Service Innovation RadarTM, we interpret the fortes and areas for improvement. This is done through assessing the and actual levels and the resulting gaps through a survey. Finally we use live innovation frameworks to create a roadmap of actions that can be implemented to have an immediate effect on the service offering.

Explore Innovation now offers the benefits of its face-to-face workshops online. Leveraging the benefits of innovation games to guide participants towards business objectives, and also those of online collaboration.